Happiness around the world

What is life’s greatest emotion? How would you like to be living your life? For many people happiness is at the top of their list. People have agonised over this emotion for many years: what is it and how can I get it? I recently watched a documentary on Netflix called “Happy”, which focuses on how to find happiness by exploring what it means all across the world. I loved this documentary and found it extremely inspiring so I wanted to share a bit about the story. The documentary starts by showing a poor family in India where the father … Continue reading

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My personal development journey

Although our early life development and formative experiences within the family, at school, and growing up all help to shape us as adults, I believe our personal development should continue throughout our life. When we think of a journey we might think about a holiday, a car, a plane or a train. Why do we not think about our personal journey and how we grow and change through experiences and interactions? Our own personal development is a lifelong process. It’s a way for people to assess their skills and qualities, consider their aims in life and set goals in order … Continue reading

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Top ten tips to be an exceptional telephonist

It’s National Telephonists’ Day, the annual celebration recognising the role of the telephonist, and we think they’re a team of people who deserve a lot of recognition! Whether it’s in a busy call centre, a small telephony team, or a one person call answering service, the impact of the service they provide should never be underestimated. We may be using more channels of communication than ever before but people still like to deal with a real person at the end of a phone and there’s a real skill in making every caller feel special. Here’s our top ten tips to … Continue reading

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The Power of Books

We all know that human beings are very intelligent but have you ever considered why and how that is possible? The book I’m currently reading answers that question simply: we inherit more than just genes from previous generations. We are also fortunate to inherit knowledge and understanding, and as a result, future generations can build on what people did before them, in a cumulative effect. One way we pass on that rich inheritance is books. Reading and learning from books can truly change people. Have you ever read a book you couldn’t put down or one that inspired a change … Continue reading

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An opportunity for growth

How many times have you mumbled that you never have a moment to think? Our lives are getting increasingly busier. As a generation we are easily distracted; our smart phones are permanently glued to our hands, we have high pressured and/or demanding jobs, are still answering emails or work requests hours past the time our work contracts dictate as our ‘home’ time… the list can seem endless. When we are constantly bombarded with all of these distractions, it comes as no surprise that very few of us feel we actually have time to think. So what would you say to … Continue reading

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Its Random Act of Kindness week – what can you do?

Imagine a world where people look out for each other, where we all pay it forward, where success is measured in selfless acts, where kindness is the philosophy of life… This is the world the Random Act of Kindness Foundation hope to create and believe that kindness is the key to making that happen. It’s a fantastic vision and as far-fetched as it might seem to you, it’s one we can all do our bit to support. Kindness doesn’t have to cost a thing, or take up much of our time, but it can make such a difference to someone’s … Continue reading

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Volunteering can inspire you

January is often a time for creating resolutions and reflecting on the things we have, or want, in our lives. One of my resolutions was to volunteer more and I recently experienced a day helping at a local homeless centre. It has really opened my eyes to how we treat one another and how the choices we make in life can affect us and those around us. I thoroughly enjoyed my day helping to serve hot food and drinks, greet the homeless clients and learn about the process for hostel/housing allocations. But my main priority was to talk to as … Continue reading

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How times have changed since I joined an apprentice scheme

I was once this teenager who had just left college and had no idea of what to expect. I hunted high and low for any type of job to earn money so I could party with my mates. I guess at 18 that’s what life is really about? After weeks of searching I found a vacancy in a bar where I ended up working for three years. This was brilliant in my eyes, as I was working in an environment which was pretty much like being back at school. The gruelling 12 hours shifts got the better of me though … Continue reading

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Set personal goals not just new year’s resolutions

At the start of every year we all think about setting resolutions we’re sure we’ll achieve – what can we change? How we can improve our lives? What do we need to do better? Now that January draws to a close, how many of you have actually stuck to the plans that you made? I know, from personal experience, the likelihood is the majority will be waning, or will have given up completely.  This got me thinking that instead of setting ourselves challenges on the first day of the year, we should be setting goals the whole year round when … Continue reading

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The power of support through mentoring

January is national mentoring month so we wanted to share a fantastic mentoring experience from one of our front of house team. The benefits work both ways so why not get involved? “I am very passionate about anything that relates to the armed forces, especially around mental health. My husband left the army in 2010 suffering with Posttraumatic Stress Disorder (PTSD) and struggled to adapt to life outside the army. I witnessed first-hand the emotional struggle that individuals and their families face and I want others to know there are ways we can help. My husband spent two years struggling … Continue reading

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