Make yourself feel fabulous every day

It doesn’t matter how engaged and enthusiastic about your job you are, the majority of us will sometimes get that morning feeling when we need an additional boost to motivate ourselves. If I wake up with ‘that feeling’ when the weather outside is miserable, here’s how I manage to make the mornings feel that little bit better. Have the right mind set – this gives you the ability to constantly learn, provide the right level of service and show off your talents! Think positively “This is going to be a good day” – you have to work hard to get to … Continue reading

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The power of feedback in enabling positive experiences

Recently I was talking to a manager concerned about a team member’s performance. It was nothing major but it needed to be addressed. The problem was they didn’t know how to say it, so they’d been putting it off.  Sound familiar? The key question here is: who is benefiting? The manager still has an unresolved issue and the team member has no idea that there is a one; and therefore, they’ve not even been given a chance to fix it. So everyone loses. If, as leaders, we fail to tell a team member that an issue has been identified and … Continue reading

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Let’s celebrate the impact front of house teams can have on the customer journey

Today is National Receptionists’ Day, a day where front of house teams across the country should be recognised for the impact they have on the customer journey. Here one of our front of house teams answers our questions about working in our industry. How many of you are in the team? Four full time receptionists How long have you worked in the front of house industry? Between us we have over 20 years’ experience What qualities does an exceptional receptionist need? An exceptional receptionist needs to be focused, organised and have excellent communication skills. He or she needs charisma, a … Continue reading

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The boy who cried ‘personal development’

With every blog post should come some research and while I was doing mine I came across an article that started with: Personal development is an often used but rarely explained term. It is one of those ‘you don’t know what you don’t know’ conundrums, but fundamentally, personal development is what it says it is… personal and about development. It is about taking the time, and making the commitment to invest in your greatest resource – yourself. Personal development calls for you to be proactive. Rather than wait for things to happen, you put yourself out there and you make … Continue reading

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Dealing with anxiety at work

Getting stressed out at work happens to everyone, sooner or later, and it’s perfectly normal. But if you find your stress to be persistent, irrational, sometimes even overwhelming, this may indicate an anxiety disorder. Having an anxiety disorder can have a major impact in the workplace and, depending on the type of anxiety you suffer from, it may even limit your opportunities for progression or prevent you from enjoying day-to-day life with your colleagues. Anxiety may make you turn down a promotion, miss out on meetings or office parties, or cause you to be unable to meet deadlines. First and … Continue reading

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