Make yourself feel fabulous every day

It doesn’t matter how engaged and enthusiastic about your job you are, the majority of us will sometimes get that morning feeling when we need an additional boost to motivate ourselves. If I wake up with ‘that feeling’ when the weather outside is miserable, here’s how I manage to make the mornings feel that little bit better. Have the right mind set – this gives you the ability to constantly learn, provide the right level of service and show off your talents! Think positively “This is going to be a good day” – you have to work hard to get to … Continue reading

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The power of feedback in enabling positive experiences

Recently I was talking to a manager concerned about a team member’s performance. It was nothing major but it needed to be addressed. The problem was they didn’t know how to say it, so they’d been putting it off.  Sound familiar? The key question here is: who is benefiting? The manager still has an unresolved issue and the team member has no idea that there is a one; and therefore, they’ve not even been given a chance to fix it. So everyone loses. If, as leaders, we fail to tell a team member that an issue has been identified and … Continue reading

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Let’s celebrate the impact front of house teams can have on the customer journey

Today is National Receptionists’ Day, a day where front of house teams across the country should be recognised for the impact they have on the customer journey. Here one of our front of house teams answers our questions about working in our industry. How many of you are in the team? Four full time receptionists How long have you worked in the front of house industry? Between us we have over 20 years’ experience What qualities does an exceptional receptionist need? An exceptional receptionist needs to be focused, organised and have excellent communication skills. He or she needs charisma, a … Continue reading

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The boy who cried ‘personal development’

With every blog post should come some research and while I was doing mine I came across an article that started with: Personal development is an often used but rarely explained term. It is one of those ‘you don’t know what you don’t know’ conundrums, but fundamentally, personal development is what it says it is… personal and about development. It is about taking the time, and making the commitment to invest in your greatest resource – yourself. Personal development calls for you to be proactive. Rather than wait for things to happen, you put yourself out there and you make … Continue reading

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Dealing with anxiety at work

Getting stressed out at work happens to everyone, sooner or later, and it’s perfectly normal. But if you find your stress to be persistent, irrational, sometimes even overwhelming, this may indicate an anxiety disorder. Having an anxiety disorder can have a major impact in the workplace and, depending on the type of anxiety you suffer from, it may even limit your opportunities for progression or prevent you from enjoying day-to-day life with your colleagues. Anxiety may make you turn down a promotion, miss out on meetings or office parties, or cause you to be unable to meet deadlines. First and … Continue reading

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First impressions count

In psychology, a first impression is the event when one person first encounters another person and forms a mental image of that person. Impression accuracy varies depending on the observer and the target (person, object, scene, etc.) being observed. So, whether they are in your career or social life, it’s important to know how to make that first impression count. Everybody knows how important first impressions are. But not everybody is aware that the ‘first impression’ is actually made in only a seven second window. These first impressions can be nearly impossible to reverse or undo, making those first encounters … Continue reading

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Happiness around the world

What is life’s greatest emotion? How would you like to be living your life? For many people happiness is at the top of their list. People have agonised over this emotion for many years: what is it and how can I get it? I recently watched a documentary on Netflix called “Happy”, which focuses on how to find happiness by exploring what it means all across the world. I loved this documentary and found it extremely inspiring so I wanted to share a bit about the story. The documentary starts by showing a poor family in India where the father … Continue reading

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My personal development journey

Although our early life development and formative experiences within the family, at school, and growing up all help to shape us as adults, I believe our personal development should continue throughout our life. When we think of a journey we might think about a holiday, a car, a plane or a train. Why do we not think about our personal journey and how we grow and change through experiences and interactions? Our own personal development is a lifelong process. It’s a way for people to assess their skills and qualities, consider their aims in life and set goals in order … Continue reading

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Top ten tips to be an exceptional telephonist

It’s National Telephonists’ Day, the annual celebration recognising the role of the telephonist, and we think they’re a team of people who deserve a lot of recognition! Whether it’s in a busy call centre, a small telephony team, or a one person call answering service, the impact of the service they provide should never be underestimated. We may be using more channels of communication than ever before but people still like to deal with a real person at the end of a phone and there’s a real skill in making every caller feel special. Here’s our top ten tips to … Continue reading

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The Power of Books

We all know that human beings are very intelligent but have you ever considered why and how that is possible? The book I’m currently reading answers that question simply: we inherit more than just genes from previous generations. We are also fortunate to inherit knowledge and understanding, and as a result, future generations can build on what people did before them, in a cumulative effect. One way we pass on that rich inheritance is books. Reading and learning from books can truly change people. Have you ever read a book you couldn’t put down or one that inspired a change … Continue reading

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