Being a people person: How having the right personality and mind-set helps you deliver more exceptional service

Amy Gentles-Mckie2It’s been proven time and time again that people do business with people that they like and trust, which is why you are more likely to go back to the assistant in your local {insert preferred supermarket here} that served you well before over the bored looking one, when given a choice.

Impressions are everything in a business like ours. From experience, people are often not aware of how much power or control they have over their first impressions. Take a minute to search the internet and you’ll find that this is often linked to having self-awareness; and the understanding that self-awareness isn’t a point that you reach in life but in fact a continuous journey.

Based on this, we wholly believe there is a lot that we can have control over, if we just get to know ourselves a little better.

What has any of this got to do with being a people person? Well, the idea being that you really need to know, and understand, more about yourself, what you are looking for in your relationships and what you have to offer, in order to know how you should interact with others.

Is there a particular personality that suits service better? Perhaps {insert non-committal shoulder shrug here}.

There are many facets to our personalities, with some traits aligning better than others. However, personality isn’t the only factor to consider. Our mind-set (consisting of our beliefs, attitudes and assumptions about the world, developed from all of our life experiences) also influences how we react and respond to others and events in our life.

The more self-aware you are, the better your relationships tend to be because you understand what pushes your buttons and can be adaptable. Meaning that, from a service point of view, you know yourself to the point that you are able to understand others and therefore be flexible when interacting.

So here are a few tips in order to be able to do that:

Start with YOU – if I haven’t made that point quite obvious already here it is again! Find out more: what do you like, what don’t you like, what works best for you, how do you communicate, are you aware of the impression you leave? Do you choose your attitude or do you allow life to dictate it?

Make eye contact and smile! – they say that eye contact and a smile make up 49% of a first impression, but it also makes people feel good when you smile at them and, well let’s face it, it will make you feel good too.

Listen – poor listening skills create a barrier to building strong relationships. Be respectful by being courteous and showing interest. For example, stop typing that email and look at the person speaking, or if the interaction is over the phone, repeat back what you understood to have been said so the person on the other end knows that you have been listening and not doodling on your note pad. 

Be engaging – nothing attracts people like a warm and inviting personality. Being adaptable doesn’t mean giving up your own personality merely that you understand everyone is different. So if you can, ask more questions and show a little interest. Be interested and interesting!

Be genuine – as humans we all have in-built radar for BS, so act naturally; you’re much more likely to be happy with yourself and have a little fun that way, and so will others.

“Be more concerned about making others feel good about themselves than you are in making them feel good about you.” John C. MaxwellBe A People Person: Effective Leadership Through Effective Relationships

Amy Gentles-McKie is a learning and development advisor for Mitie Client Services

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