Inspiring Award Success – the year in review (part 1)

Client Services we have always prided ourselves on creating an environment where people are appreciated, comfortable, and supported in their development. We strongly believe in training leading to personal growth and internal promotion plus we passionately devote time to giving back to local communities and charity projects.

Any company can say all of the above, but can they prove it? In 2013, we won some game changing awards which certainly set us apart from the competition:

On 28 February, 10 ambassadors from “Team Exceptional‟ attended the prestigious Best Companies award ceremony in London. Our ambassadors were delighted to see MITIE Client Services receive the honour of being listed 45 in the 2013 Sunday Times Top 100 companies to work for in the UK. As first time entrants and being surrounding by names such as BMW, Volvo and the Savoy Hotel this was a truly outstanding achievement.

What makes the Sunday Times win so exceptional is our team members, who live and breathe our ethos each and every day.

This award win truly embodies the voice of our team and represents the company we have all had a hand in building. In November 2012, 70% of our team members were sent an independent survey. The team were asked 52 questions on engagement including how they felt about Client Services and its leaders. Team Exceptional’s responses not only secured us a two star rating from Best Companies (three stars being the highest) but we also received the outstanding news just before Christmas to say we had officially been listed in the Sunday Times Top 100.

There was also a surprise for us on the night as it was revealed we beat all 99 other companies to be named winners of the “Training and Development Special award‟. As you can imagine, the Client Services table raised the roof at the award ceremony and the celebrations ran long into the night!

During the second half of 2013, Client Services entered the BIFM awards in the prestigious ‘Learning and Career Development’ category. As you may be aware in 2012 we won ‘Service provider of the year’ at the event and so nerves were extremely high – winning an award two years in a row was unheard of!

The BIFM award ceremony really is the ‘Oscars of Facilities Management’. Client Services had 10 ambassadors attend, sharing the experience with four other tables from MITIE plus a room filled with many of our clients, competitors and colleagues. Our table was conveniently placed right in the centre of the Grosvenor House’s grand ball room so when the presenter announced us as winners it was clear for all to see the overwhelming sense of pride and achievement from our table!

The win followed a stringent judging process including an award submission compiled by all of the training team plus an outstanding presentation with special guest Chantal Haynes from RBS. Our culture of delivering exceptional, memorable experiences…one guest at a time really did shine through and completely surpassed the judges’ expectations.

They were blown away by our dedication to continued learning, at every level of the company stating after the awards:

“MITIE Client Services demonstrated a market-leading focus on attitude and inspiring behaviour over traditional skills training.” 

We have also had some incredible individual achievements this year. John Lockyer from LBG in London was awarded ‘Volunteer of the year’ by Ruby McGregor–Smith, an exceptional win which is truly reflects John’s commitments to raising money for his chosen charities throughout the year. There has also been a record breaking number of All Team Awards, MITIE Stars and a new win for the Client Services trophy cabinet.


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