Thaise Antunelli on working in Concierge


Thaise AntunelliWhat is your role?

My job title is Concierge team member working for a global business intelligence company based in London. Some of my role involves managing meeting rooms, all incoming and outgoing post, reception, AV support, ordering of refreshments and stationery, delivery of building Inductions and arranging building cards. It’s quite diverse and that’s why I love working here.

How long have you worked in front of house?

My first job was as a receptionist when I was 17 years old. I don’t want to show my age by saying how long ago that was but I’ve never looked back.

What does a typical day look like in your role?

It all depends on which side of the building I’m based at as our three reception desks are responsible for very specific tasks. Wherever I am, I’m always dealing with requests that can range from fixing a monitor that’s not working to helping set-up a video conference. If I’m based on reception, I’ll be welcoming guests and managing requests and bookings through email.

What’s the most interesting thing about your job?

I would say the variety of things I deal with. I’ve developed a wide knowledge not only about delivering exceptional customer service, but also on what it takes to manage a building, which is really useful for my career.

Have you got any interesting stories you can share?

Recently I’ve been involved in raising money for Breast Cancer Care, by selling sweets around the office, and I’m so happy with the results. The people I work with are always willing to help and are genuinely interested in what we’re trying to achieve, which makes it a wonderful site to work at. People keep on asking me to set-up a permanent ‘sweet trolley’ as they love the idea, so it’s been a success all round.

What is your favourite part of the role?

Without doubt it’s helping employees, colleagues and visitors – that’s what makes me happy and makes my heart beat.

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