A is for attitude that our teams choose so well
B is for bookings in which we excel.
C is for celebrations across the UK
D is for decorations to make your day.
E is for exceptional memorable experiences, one guest at a time
F is for first impressions which goes with the rhyme!
G is for greetings which our FOH teams sing
H is for ‘Happy holidays’ – to you that we bring.
I is for ivy around our front door
J is for jingle, joy, jolly and a whole lot more
K is for knowledge for which we are the go-to team
L is for lights which make your lobbies gleam.
M is for memorable interactions with every guest
N is for night porters who strive to be the best.
O is for ownership of our working place
P is for packages taking up lots of space!
Q is for queries to which we listen with intent
R is for receptionists that wish you Happy Advent!
S is for supportive teams all over the country
T is for team meetings under the tree.
U is for understanding given to every client
V is for visitors who on us are reliant
W is for welcome to our customers throughout the year
X is for Xmas which will soon be here!
Y is for yes we can help in any way,
Z is for zzz’s on the sofa after an exhausting day!
Poem by Daisy Black