In the last month we’ve witnessed one of the greatest achievements in the history of the world of football, brought about through exceptional teamwork. Leicester City, who were almost relegated last season, turned their game around and have won this year’s Premier League. Under the leadership of an inspirational manager, Claudio Ranieri, they have defied odds of 5000 to 1 to gain the ultimate prize.
I’ve been following their story closely and one quote from their Italian manager recently really resonated with me. He said “My team is like an orchestra, to play the symphony correctly I need some of the boom boom boom, but I also need some tweet and sometimes the tweet and boom go well together. Sometimes all you can hear is the boom, sometimes only the tweet. That is not good music.”
Another inspiring manager of the past, Henry Ford, who founded the Ford Motor Company, once said “coming together is a beginning, keeping together is progress and working together is success” and as a manager and leader of people these two quotes really do ring true. I know that I will only be successful if I have the support and dedication of each and every team member and they are all working together.
Successful teamwork begins with having common goals and objectives – teams can’t function without them as they won’t be able to pull in the same direction. That’s because teams are made up of different personalities, attitudes, skills and ambitions. Teams and teamwork have become a central part of our work life but why is teamwork so important?
- It creates synergy – where the sum is greater than the parts
- It supports a more empowered way of working, removing constraints which may prevent someone doing their job properly
- It fosters flexibility and responsiveness, especially the ability to respond to change
- It pleases customers who like working with good teams (sometimes the customer may be part of the team)
- It promotes the sense of achievement, equity and camaraderie, essential for a motivated workplace
- And, when managed properly, teamwork is a better way to work!
In our front of house business we are all ambassadors of our company and we share the same vision of ‘creating exceptional, memorable experiences… one guest at a time’. As individuals, we all also have a part to play in contributing to the success of that team. So, in the words of Claudio, let’s have some ‘tweet and boom’ so we’re all in tune and performing at our best.
Keith Walker is Head of Service, North, for Mitie Client Services