World Kindness Day

Daisy BlackAccording to research, generosity is contagious, so a single act of kindness towards one person can potentially influence dozens of others.  World Kindness Day, on Friday 13 November, aims to inspire everyone to help change the world by doing one simple act of kindness. Why not get involved?  It will make both you and the recipient feel good. Whether it’s offering up your seat on the train or making someone their first coffee of the day, Daisy Black gives us some things to think about.

“There are so many different ways to be kind – some of them you probably do already without even realising and here are some simple ways you can incorporate it into your life and into the workplace:

1. Kindness is a selfless act – being selfless is the key to kindness. Try to do something every day for which you will receive no ‘thank you’. Being praised should never be the driving force behind wanting to do something kind: do something because it will make someone else feel good. The easiest way to be selfless is to share (sharing is caring, after all!).

2. ‘No act of kindness, no matter how small, is ever wasted’ – this was the moral of one of Aesop’s fables, and it’s often worth reminding ourselves just how true this statement is. It’s amazing to raise money for charity or to volunteer to help other people but it’s not possible for us to do things like that every day. Remember that, sometimes, it’s the smallest things that have the biggest effect. I was reminded of this last week on the bus – I wanted to know if the bus stopped on a particular road, but the bus driver didn’t know. Another passenger overheard my conversation and simply said, “Yes, you’re on the right bus.” It really didn’t take a lot from her, but it made a big difference to me.

3. Be genuine, be present – you can always hear in someone’s tone of voice when they don’t mean what they say. Being genuine is so crucial to being kind. Part of being kind is really meaning what you say: if you ask a question, listen to the answer and then you can respond accordingly rather than automatically. If you ask someone how their day is, ask because you’re interested, not just because it’s ‘polite’.

4. Learn from others and be grateful – everyone knows the amazing feeling you get when someone does something unexpected for you – faith in humanity is restored! There are kind people out there after all! So, next time someone does something kind for you, take time to think about how it made you feel and appreciate that someone has enabled you to feel like that. Be grateful for the feeling and then pass it onto someone else.

As a customer service business, we’re in a perfect position to be kind: kind to our customers, kind to our clients and kind to our colleagues. Kindness is defined as ‘having or showing a friendly, generous and considerate nature’. It knows no bounds: it transcends language, age and interests. So today and every other day, celebrate World Kindness Day by thinking about what simple acts you can take to make a difference in someone else’s life. Not to mention, it will probably make you feel pretty good about yourself too.”

Daisy Black is Head of Learning and Development for Mitie Client Services.

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