An opportunity for growth

How many times have you mumbled that you never have a moment to think? Our lives are getting increasingly busier. As a generation we are easily distracted; our smart phones are permanently glued to our hands, we have high pressured and/or demanding jobs, are still answering emails or work requests hours past the time our work contracts dictate as our ‘home’ time… the list can seem endless. When we are constantly bombarded with all of these distractions, it comes as no surprise that very few of us feel we actually have time to think. So what would you say to … Continue reading

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Its Random Act of Kindness week – what can you do?

Imagine a world where people look out for each other, where we all pay it forward, where success is measured in selfless acts, where kindness is the philosophy of life… This is the world the Random Act of Kindness Foundation hope to create and believe that kindness is the key to making that happen. It’s a fantastic vision and as far-fetched as it might seem to you, it’s one we can all do our bit to support. Kindness doesn’t have to cost a thing, or take up much of our time, but it can make such a difference to someone’s … Continue reading

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Volunteering can inspire you

January is often a time for creating resolutions and reflecting on the things we have, or want, in our lives. One of my resolutions was to volunteer more and I recently experienced a day helping at a local homeless centre. It has really opened my eyes to how we treat one another and how the choices we make in life can affect us and those around us. I thoroughly enjoyed my day helping to serve hot food and drinks, greet the homeless clients and learn about the process for hostel/housing allocations. But my main priority was to talk to as … Continue reading

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How times have changed since I joined an apprentice scheme

I was once this teenager who had just left college and had no idea of what to expect. I hunted high and low for any type of job to earn money so I could party with my mates. I guess at 18 that’s what life is really about? After weeks of searching I found a vacancy in a bar where I ended up working for three years. This was brilliant in my eyes, as I was working in an environment which was pretty much like being back at school. The gruelling 12 hours shifts got the better of me though … Continue reading

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Set personal goals not just new year’s resolutions

At the start of every year we all think about setting resolutions we’re sure we’ll achieve – what can we change? How we can improve our lives? What do we need to do better? Now that January draws to a close, how many of you have actually stuck to the plans that you made? I know, from personal experience, the likelihood is the majority will be waning, or will have given up completely.  This got me thinking that instead of setting ourselves challenges on the first day of the year, we should be setting goals the whole year round when … Continue reading

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The power of support through mentoring

January is national mentoring month so we wanted to share a fantastic mentoring experience from one of our front of house team. The benefits work both ways so why not get involved? “I am very passionate about anything that relates to the armed forces, especially around mental health. My husband left the army in 2010 suffering with Posttraumatic Stress Disorder (PTSD) and struggled to adapt to life outside the army. I witnessed first-hand the emotional struggle that individuals and their families face and I want others to know there are ways we can help. My husband spent two years struggling … Continue reading

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Sticking to your goals

Sticking to New Year’s resolutions can be difficult, especially if they’ve been made just for the sake of making them, as after a while the benefits can appear minimal. However, setting goals which are realistic, manageable and personal could be simpler than you think and much easier to stick at. Here, National Account Manager, Oliver Dear offers some practical ways to help keep those goals well within your reach: Small wins Big goals can feel overwhelming — especially if they require real lifestyle changes! Breaking goals down into manageable and attainable chunks helps make them more real and not a … Continue reading

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The A-Z of Christmas by Mitie Client Services

A is for attitude that our teams choose so well B is for bookings in which we excel.   C is for celebrations across the UK D is for decorations to make your day.   E is for exceptional memorable experiences, one guest at a time F is for first impressions which goes with the rhyme!   G is for greetings which our FOH teams sing H is for ‘Happy holidays’ – to you that we bring.   I is for ivy around our front door J is for jingle, joy, jolly and a whole lot more   K is … Continue reading

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Tis the season to be jolly…but why can’t we do it all year?

You may well have heard them playing on the radio or in shopping centres for a little too long but there can be no denying that most Christmas songs are upbeat encouragements to have a good time and be good to your fellow man.  And, the festive season really does seem to bring out the best in people.  I love that about Christmas but it always makes me wonder why we can’t all be a bit more ‘festive’ during the rest of the year? The world would be a much better place if we didn’t just limit our thoughtfulness and … Continue reading

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Empathy in the workplace

Work should not be just a place to get tasks done and where team members all lead separate lives, I believe a great working lifestyle involves getting along with colleagues and engaging with clients too. To make this happen, I think people need to have, and practice, empathy more widely. Empathy is the ability to understand and share the feelings of others. It is important to master the power of empathy in the workplace for a happy environment for your work colleagues and clients. There are three types of empathy identified by psychologists as: cognitive empathy, emotional empathy and compassionate … Continue reading

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