Set personal goals not just new year’s resolutions

At the start of every year we all think about setting resolutions we’re sure we’ll achieve – what can we change? How we can improve our lives? What do we need to do better? Now that January draws to a close, how many of you have actually stuck to the plans that you made? I know, from personal experience, the likelihood is the majority will be waning, or will have given up completely.  This got me thinking that instead of setting ourselves challenges on the first day of the year, we should be setting goals the whole year round when … Continue reading

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The power of support through mentoring

January is national mentoring month so we wanted to share a fantastic mentoring experience from one of our front of house team. The benefits work both ways so why not get involved? “I am very passionate about anything that relates to the armed forces, especially around mental health. My husband left the army in 2010 suffering with Posttraumatic Stress Disorder (PTSD) and struggled to adapt to life outside the army. I witnessed first-hand the emotional struggle that individuals and their families face and I want others to know there are ways we can help. My husband spent two years struggling … Continue reading

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Sticking to your goals

Sticking to New Year’s resolutions can be difficult, especially if they’ve been made just for the sake of making them, as after a while the benefits can appear minimal. However, setting goals which are realistic, manageable and personal could be simpler than you think and much easier to stick at. Here, National Account Manager, Oliver Dear offers some practical ways to help keep those goals well within your reach: Small wins Big goals can feel overwhelming — especially if they require real lifestyle changes! Breaking goals down into manageable and attainable chunks helps make them more real and not a … Continue reading

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The A-Z of Christmas by Mitie Client Services

A is for attitude that our teams choose so well B is for bookings in which we excel.   C is for celebrations across the UK D is for decorations to make your day.   E is for exceptional memorable experiences, one guest at a time F is for first impressions which goes with the rhyme!   G is for greetings which our FOH teams sing H is for ‘Happy holidays’ – to you that we bring.   I is for ivy around our front door J is for jingle, joy, jolly and a whole lot more   K is … Continue reading

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Tis the season to be jolly…but why can’t we do it all year?

You may well have heard them playing on the radio or in shopping centres for a little too long but there can be no denying that most Christmas songs are upbeat encouragements to have a good time and be good to your fellow man.  And, the festive season really does seem to bring out the best in people.  I love that about Christmas but it always makes me wonder why we can’t all be a bit more ‘festive’ during the rest of the year? The world would be a much better place if we didn’t just limit our thoughtfulness and … Continue reading

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Empathy in the workplace

Work should not be just a place to get tasks done and where team members all lead separate lives, I believe a great working lifestyle involves getting along with colleagues and engaging with clients too. To make this happen, I think people need to have, and practice, empathy more widely. Empathy is the ability to understand and share the feelings of others. It is important to master the power of empathy in the workplace for a happy environment for your work colleagues and clients. There are three types of empathy identified by psychologists as: cognitive empathy, emotional empathy and compassionate … Continue reading

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Give more than just thanks

With Remembrance Day still fresh in our memories, and as the United States prepares to celebrate Thanksgiving this week, I thought it would be an apt time to draw attention to the spirit of remembrance and thankfulness that marks this time of year. If you’ve ever attended a Thanksgiving celebration, you may be familiar with the practice of sitting around the dinner table as everyone offers something for which they are thankful; it could be your good health and wellbeing, a recent promotion at work, or simply being close with family and friends. Now, put yourself at the dinner table … Continue reading

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Celebrating the skills of men in the customer services industry 

Front of house and events are generally seen as being female dominated but it’s an industry just as suited to men if they have a passion for exceptional customer service. Alex Zolnerciks, Head of Events, shares his experiences… What is your role and what does a typical day at work look like for you? I am Head of Events for the new Mitie event management business Troop. As well as pitching to clients for ad-hoc events, I also place Event Managers or teams with clients to either run their events for them, or just complement and support their existing team. … Continue reading

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Celebrating the skills of men in the customer services industry

It’s International Men’s Day this weekend so we’re celebrating some of the men within our business. Front of house and events are generally seen as being female dominated but it’s an industry just as suited to men if they have a passion for exceptional customer service. Today, Ross Sexton, Reception Supervisor shares his experiences… What is your role and what does a typical day at work look like for you? My role is a Reception Supervisor for a financial client in the City. I look after a fantastically diverse team in an extremely busy environment. We run the operations from … Continue reading

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Celebrating the skills of men in the customer services industry 

Front of house and events are generally seen as being female dominated but it’s an industry just as suited to men if they have a passion for exceptional customer service. Stephen Ritchie, Learning and Development Advisor shares his experiences… What is your role and what does a typical day at work look like for you? As a Learning and Development Advisor for Mitie Client Services, I personally feel responsible for the development of all of the team in my region and often get involved in delivering training for the rest of the country too. No two days are ever the … Continue reading

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