Top ten tips to be an exceptional telephonist

It’s National Telephonists’ Day, the annual celebration recognising the role of the telephonist, and we think they’re a team of people who deserve a lot of recognition! Whether it’s in a busy call centre, a small telephony team, or a one person call answering service, the impact of the service they provide should never be underestimated. We may be using more channels of communication than ever before but people still like to deal with a real person at the end of a phone and there’s a real skill in making every caller feel special. Here’s our top ten tips to … Continue reading